Support Center

Hi Sarah,

Thank you for reaching out and providing detailed information about the issue.

I've looked into your account and found that there might be a session caching issue. I've cleared the cached sessions on our end. Could you please try the following:

1. Go to the login page in an incognito/private window
2. Click on "Forgot Password" to generate a new reset link
3. Set a new password (different from any previous passwords)
4. Try logging in with the new password

Let me know if this resolves the issue. If not, I'll escalate this to our technical team for further investigation.

Hi Sarah,

I apologize for the inconvenience. I've escalated this to our technical team and they're looking into it now. Given the urgency, I've marked this as a priority case.

In the meantime, I've created a temporary access link for you that will be valid for the next 24 hours. You should receive it via email shortly.

Our team is actively investigating the root cause and we'll update you as soon as we have more information.